Transparency declaration
Privacy
One of the main concerns of the General Data Protection Regulation (GDPR) is the transparency obligation. We are happy to comply with this with our very personal additional declaration, how we handle your data in practice and in everyday life. I think THAT is open, transparent and somewhat understandable and with a slight smile…
Data protection at Cuntz Guitars® – handcraft and in practice – where and how is your data stored? YOUR DATA at Cuntz Guitars:
When contacted by phone, my brain usually stores the guitar/accessory/concern it is about. In high concentration phase (between 10:00 and 10:15 and possibly other times) my brain stores additionally the name of the caller as well as the place of residence/region. Further information such as “I work night shift”, “I’m on sick leave”, “I need to borrow a car” are used exclusively for making appointments and are irrevocably deleted at the end of the day at the latest with the help of an after-work beer.
- Agreements on work to be carried out/orders are noted down by hand (illegible for other people), remain with the logging of the workflow and workload and are archived, with the invoice created after completion of the work. The retention period is 10 years for accounting purposes.
- If you contact me via email, a physical storage facility not known to me will store your email until it is retrieved and read by me. After a reasonable time of consideration and intensive thinking about the instrument and the situation, your request will be answered. Some time may pass between the receipt of the eMail and the answer, which the master has spent at the workbench with manual work. The correspondence remains on my computer until the process / request / repair / other request is either solved and completed, or is so outdated that a revival would be pointless and is then archived as a souvenir or deleted.
- Contact via SMS, Whatsapp, Messenger and the like will be referred to my email address when answering and concrete request to were the overview here. The mentioned services grow rapidly on my mobile device (with a lot of data garbage), so that these are regularly deleted completely and without consideration when there is a threat of confusion. Whether the services themselves actually fully execute my delete command is not in my control.
- Whenever an order is placed, name, address, telephone number and email address are noted and stored manually. This data is used to contact me in case of need and remains with the logging of the workflow and workload and is archived, with the invoice issued after completion of the work. For accounting purposes, the retention period is at least 10 years. If this data was archived in paper form, the illegible destruction (fire, water, shredder) is carried out at irregular intervals, depending on the destruction/clearing mode of the master depending on the time release of his family.
- Invoices are created and stored digitally, using a contemporary computer. Proper invoices include name, address, contact information such as phone and eMail. Furthermore, a file stores accounting-economic data that lists the stored invoices. In order to contact us in case of delayed payment, to meet our accounting proof obligation and for our own economic evaluation and situation, invoice number and name, as well as amount are stored here.
A modern accounting system stores receipts and invoice-related data in an audit-proof manner on exclusively domestic storage media/servers under the strictest security conditions.
The results are provided to the tax office at the end of the business year to determine our tax liability.
- In case of payment by bank transfer, your and my bank stores the mutual account numbers to ensure the flow of payments. These are visible in bank statements. Objections of this storage are to be made to the banking system up to the Ministry of Finance. In case of foreign transfers (also within the EU), reporting obligations must be observed. Information on the storage of these reports, which are passed on and evaluated, should be provided by the federal statistical offices.
- If an instrument or accessory contains parts (woods) that are subject to species protection (CITES), the date, value and weight to the gram are listed in our hand-held species protection accounting system. This record keeping has to be presented to the Regierungspräsidium or the Bundesamt für Naturschutz on request. Personal data is NOT collected here since 15.12.2019. The retention period of our species protection book is at least 10 years, like the bookkeeping. We currently refrain from planning a destruction date in order to be able to prove, explain and confirm the legal acquisition of species conservation woody species also in the interest of the owner/reseller via the serial number of the instrument even after the retention obligation.
- Friend requests/contacts via SocialMedia platforms remain stored, among other things in my memory. Who makes what and how much of himself available to the public here, remains at the discretion and decision of each individual.
- Our NEWSLETTER has always been spontaneous, irregular and only when we/I really had something to share that I was convinced would interest the majority of subscribers. In addition to the subscribers who have signed up and registered themselves, we reserve the right to include our customers, friends and colleagues in the subscriber list in order to inform them about news from our company. The newsletter is sent via our own newsletter system, whereby recipient addresses are not visible. The newsletter contains mainly news about exhibitions, instruments, pickups and the annual GITARRENZAUBER incl. pre-sale announcement. I have not yet managed more than 8 newsletters a year…. And if you are annoyed – you can unsubscribe at any time.
- From a purely technical point of view, a rough tracking, analysis of surfing behavior, origin, etc. are also possible on our Internet pages. But I don’t commission anyone to change or market my gut feeling for customers and instruments by analyses. Behind Cuntz-Guitars is me and a wonderful staff. We spend most of our time at the workbench fulfilling customer requests and rescuing and reviving many an instrument. It pleases us to have requests across the world – but the analysis of personal data is galactically far away from us and we can not and do not even want to perceive – even if a day would have 48 hours and more. Nevertheless, a small company like me has to take responsibility for the way the net works….. Accordingly, incomprehensible legal texts in the official privacy policy…
- In order for parcels to reach the customer, address data is passed on to parcel service providers (usually DHL) to fulfill the delivery. To be informed about the progress of a shipment, the e-mail address is also transmitted to the shipping company. This provides further “services” such as parcel tracking, change of delivery method and requested time.
- In addition, in the case of export/export to third countries, personal data for customs clearance is transmitted to the export customs offices as well as the import customs offices.
- In addition, in the case of export/export to third countries, personal data for customs clearance is transmitted to the export customs offices as well as the import customs offices.
External services with insight into lists of friends, administrative website support, tax consulting are available, with which there are appropriate contracts for confidentiality. Only reputable and personally known service providers are contracted for this purpose. An uncontrolled passing on of these data is humanly impossible.
- Only I, Andreas Cuntz, have access to all personal data in my company.
- This declaration covers my entrepreneurial activities since 1997 and will probably continue for a very long time, far beyond a possible retirement age……